• 2 weeks ago
    Saved!
    My bank account got frozen a few days ago, apparently they need documents proving i exist.
    "Federal law requires verification of the information on your customer profile."
    https://www.reddit.com/r/CapitalOne_/comments/1ft3sdq/your_funds_are_currently_not_available_for/

    The email has a link to a form, which I used to upload photos of my birth certificate, passport photo, social security card, wellcare card and "New York State benefit idendification card." This morning I get an email stating that was not good enough.

    "Thanks for sending your information to help us verify your identity. Unfortunately, your documents couldn’t be used because they ."

    That's it. The sentence abruptly ends like that. Then next line reads "To resolve this issue," and it just repeats everything from the previous emails.
    Loading …
    • Husky Wing
      Saved!
      Husky Wing
      Editing … Absurd. Guess you'll have to call or visit in-person. It's much harder to be this absurd in-person.
      Loading …
    • Nodley
      Saved!
      Nodley
      Editing … Lol how can they freeze your bank account? Didn't you need ID to open it? Something fishy is going on.
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … I was considering going in person but then I thought that wouldn't achieve anything? They would just tell me to follow the instructions in the email. But now that smart husky suggested going in person I want to do it more.
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … I wonder if this was a phishing scam and I fell for it. But it doesn't explain why I am unable to use my account and why logging in to the Capital One app gives the message telling me that ID is required.
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … edit: nvm
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … Oh and btw. I was able to use paypal yesterday. Not sure what the explanation is. (P.S. This purchase is how I found out I've been blocked. My bank account payment method kept being rejected, but when I switched the payment method to paypal it worked instantly.) It would suck if the only reason it worked is bc I had unclaimed funds in paypal and it was drawing from that.
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … Sure enough I do have unclaimed money in paypal, 185.00 to be exact. But this means my purchase did not draw from it. WEIRD. It would absolutely rule if paypal serves as a loophole and allows me to in effect continue using my bank account. (At least until they close my account entirely or until it gets sorted out)
      Loading …
    • Nodley
      Saved!
      Nodley
      Editing … Trump tryna force the Polish immigrants to go home :D
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … I wondered if Trump had something to do with it. Maybe it's an ICE thing. Who knows right? But I never had this problem before. Another theory I had was Capital One simply doesn't want me as a customer anymore. (It's not as though I am making them any money, right?) Judging by that Reddit page I linked to, it may be a common practice of theirs.
      Loading …
    • rockshard PhD
      Saved!
      rockshard PhD
      Editing … Question, should I call first or go in person first? I have a fear that doing either will squander my ability to do the other. (E.g. if i call first then go there, they will find out that I called and will simply repeat that they told me over the phone)
      Loading …
    Loading …
    Load all comments 60
Deleted!

Page Info

Created 2015-01-07 03:18 am
Page creator Josh Swihart
Views 257
Listed in, list of Lists as cards
Wide-tile list of VG-level Pages.
Wide-tile list of character Pages.
Simple text.